![]() ![]() ![]() ![]() While we all tend to over-focus on the router as the source of potential problems, oftentimes the modem (or the line it’s connected to) can be at fault. Or maybe your internet connectivity drops out intermittently and no amount of tinkering with your router has solved your problems. So why look at the diagnostic page and logs of your cable modem in the first place? Think of this familiar scene: something weird is going on with your internet access, so you dutifully unplug your modem and router, start them back up, and things work well again…for a spell. RELATED: How to Troubleshoot Your Internet Connection, Layer-By-Layer While some people do occasionally peek at the control panel of their router, very few people ever look at their modems–or even realize they can do so. Unbeknownst to most people, cable modems (and other broadband modems) have diagnostic and logging functions built in, just like routers. Although unknown to and ignored by most people, cable modems have a diagnostic that can help you troubleshoot connection problems.
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